End-user Agreement Usage of Charge Angels Software

Delete Account

• Delete your account using the Charge Angels web application:
  • Login to the web application
  • Edit your profile by clicking on the pen button in the side bar
  • Select the tab named 'Miscs'
  • Click on the red button named 'I Understand and I want to delete my account'
  • Confirm the deletion of your account
  • ALL your personal data (name, first name, email, address...) will be permanently deleted in the system
• Delete your account using the Charge Angels mobile application:
  • Login to the mobile application
  • Android app link
  • Apple app link
  • Edit your profile by clicking on the 'Settings' button at the bottom of the side bar
  • Click on the red button named 'Delete my account'
  • Confirm the deletion of your account
  • ALL your personal data (name, first name, email, address...) will be permanently deleted in the system
• You can also request the deletion of your acount by sending an email to the Data Privacy Officer.

Personal Data

• First and Last Name
• Email
• Mobile number
• RFID Cards
• Picture
• Address
• Vehicle Information (Plate ID, VIN...)
• Password (hashed)

Business Data

• Instant and Total Consumption
• Charging Stations' Status
• Start/Stop of Sessions
• Authorizations
• Charging Curves (Consumption Data)
• Cost Curves (Pricing Data)
• Session Data (date/hour, duration, inactivity, total consumption...)
• Active Sessions
• Sessions History
• Site Assignment
• Vehicles
• Billing Information
• System Logs

Scenarios

• Analytics (usage, consumption, cost...)
• Site Management
• Authorizations Management
• Price Management
• Billing Management
• Smart Charging
• Charging Station Booking
• Charging Predictions
• Users and Admin Notifications
• Charge at Home
• Refunding of Sessions
• Roaming

Privacy

• This application has been designed considering all personal data privacy from the beginning.

Third Party Product Integrations

• Stripe: used for the billing and the payment of the sessions
• Gireve / Hubject: used to publish the charging stations to a roaming platform
• Google Firebase: used to send remote push notifications to the user's mobile phones

Involved Users

• The users that make use of the charging stations on the monitored site and who registered to the e-Mobility application.

Data Sharing

• The data is not shared with third party companies.

Data Localization

• The application will be deployed and the data will be stored on a Cloud platform that is located in Europe.

Right to Oblivion

• Your personal data will be erased manually after an inactivity period of 6 months (no connection to the application during that time.)
• Your personal data will be erased in case you request it (make an inquiry to the Data Privacy Officer)

Security

• User and Password are required to access the application for all the users.
• The data is securely sent over the network using an encrypted protocol (HTTPs) thus ensuring the confidentiality.
• Only administrators are authorized to read, write, edit, delete all the data stored in the database.
• Standard users are only authorized to read and edit their own personal data, see the charging stations availability, the current charge, the history of their sessions and their statistics.
• Your data can be communicated to third parties in case of legal inquiry such as "Inspection du travail" or "Services fiscaux" or police services.

User Consent

• You must give your explicit consent for us to use your data.
• This is done via a checkbox in the login page of the e-Mobility application.

Right to access and correct data

• You can, upon providing proof of your identity, make an inquiry to the Data Privacy Officer or the administrator about the right of accessing your personal data.
• You can request, to the Data Privacy Officer, that the information concerning your data that is inaccurate, incomplete, equivocal, no longer valid, or that the use, communication or keeping of which is prohibited, may be corrected, completed, clarified, updated or deleted.

Right to Object

• You have the right to object about the usage of all or part of your data by contacting the Data Privacy Officer.

Portability Right

• You can request, to the Data Privacy Officer, the transfer of all or part of your personal data in a file which is readable.
• You can also export all or part of your sessions in the application.